Learn how to use Generative AI to handle support workflows faster—drafting, summarizing, troubleshooting, and knowledge creation—with safety and quality built in.
Gen AI Workplace is a live, instructor-led program designed for support and business roles to become AI-enabled at work. You’ll learn prompt patterns, workflow design, knowledge base improvement, automation basics, and how to evaluate AI outputs for accuracy, privacy, and compliance. The program is practical: real workplace scenarios, guided exercises, and a capstone where you build an AI-assisted workflow you can demonstrate.
Use Gen AI confidently in real workplace tasks—write better, resolve faster, document smarter, and reduce repetitive work with safe AI habits.
Workplace Prompting
Faster Resolutions
FAQs & SOPs
Repeatable Templates
Trustworthy Outputs
Time Saved & QA
Immediate Workplace Use
Use Gen AI for real tasks—drafting, summarizing, troubleshooting, and documentation.
Quality First
Learn output verification, safe prompting, and consistent communication standards.
Capstone Proof
Build a workflow that shows measurable improvement—time saved and better consistency.
Clear instructions, constraints, examples, and tone—so outputs stay reliable.
Triage, resolution drafting, and customer-safe messaging built for speed.
I started writing faster and with better clarity. The quality checklist and templates made my work consistent.
Turn repeated questions into clean FAQs, SOPs, and reusable macros.
Privacy, safe handling of data, and verification to avoid risky outputs.
Create an AI-assisted workflow for a real support scenario: templates, checks, and measurable improvements.
Earn a completion certificate and receive evaluation feedback on your capstone workflow.